Thank you for shopping with us at gabigamel.com. We want you to be completely satisfied with your purchase, but we understand that sometimes things don't work out.
Return Policy
If for any reason you are not satisfied with your purchase, you may request a return within 14 days of delivery. Returned items must be new, unused, and in original condition, with all tags attached and their original packaging intact. Items showing any signs of wear or use — including deodorant marks, odors, makeup, washing, alteration, or damage — will not be accepted and will be returned at the customer’s expense.
Items may only be tried on briefly. Any use beyond this is considered wear and may result in a partial or complete loss of refund due to diminished value.
All return shipping costs are the responsibility of the customer, unless the item is defective or we have made an error. In such cases, please contact us at orders@gabigamel.com to file a claim. Original shipping costs are non-refundable. A return handling fee of 120 DKK / €15 will be deducted from all approved refunds. We do not offer exchanges. Please place a new order if you wish to purchase a different size, color, or style.
Until we receive an item at our address, it remains the customer’s responsibility.
How to
- Please use this link to request a return, no later than 14 days from the delivery date: https://return.shipmondo.com/gabigamel
- Include your order number (#xxxx) and the reason for the return.
Process
- Once your return request is accepted, we will provide you with the return address. Please note that we only accept returns delivered directly to our address.
- You have 14 days from the accept of the return to send the package to our address. If you do not meet this deadline, your return request will no longer be acceptable.
Refunds
- When the returned items are received and accepted, a refund will be credited to the credit card used for the original purchase.
- Please be note that the originally incurred shipping cost and a return fee will be deducted from the amount.
- Allow 14 business days for the refund to be processed.
Claims
All items are covered by the Danish Sale of Goods Act, granting customers a 24-month right to file a complaint from the date of purchase. Complaints apply only to manufacturing defects and do not cover damage or wear caused by misuse, lack of care or maintenance, alterations, or normal wear and tear. In case of a complaint or a missing order, please contact us at orders@gabigamel.com.
We appreciate your cooperation in following these guidelines for a smooth return experience. Thank you for shopping at gabigamel.com.